NORTHBOUND
Customer care / Northbound
Consider it
handled.
Questions about your order, a product or a return? Send us a message and our customer care team will get back to you with a clear answer.
Send us a message
Thanks — your message has been received. We’ll get back to you within 1–2 business days.
Need a quick answer?
How long does delivery take?
Add your current delivery times here so customers can find the answer without contacting support.
How do returns work?
Add your return window and instructions here, or link this section to your Shopify returns policy.
Where can I find my order number?
Your order number is in your confirmation email and usually starts with “4P-”.
Privacy information
We use the information you provide only to respond to your support request and handle your order-related question. Replace this text with your complete privacy policy before publishing.