Shipping policy

Shipping Policy

Order Processing

All orders are carefully prepared and processed within 1–5 business days after the order has been placed.

Business days are Monday to Friday, excluding public holidays. During product launches, sales, holidays or periods of high order volume, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Delivery Times

After your order has been shipped, delivery may take approximately:

5–30 business days

Delivery times may vary depending on your country, shipping carrier, customs procedures, weather conditions and local delivery services.

Please note that the estimated delivery time does not include the 1–5 business days required to process your order.

Tracking Information

Tracking information is normally sent within 1–5 business days after your order has been placed.

In some cases, tracking information may take a few additional days to update after the package has been handed over to the shipping carrier. This is normal and does not necessarily mean that your order is not moving.

Delays

Although we do our best to ensure timely delivery, some delays may occur due to:

Customs processing
Weather conditions
Public holidays
High shipping volumes
Carrier delays
Incorrect or incomplete delivery information
Events outside of our control

If your order is delayed, please allow additional time for delivery before contacting customer support.

Customs and Import Fees

Depending on your country, your order may be subject to customs duties, import taxes or other local fees. These fees are not included in the product price or shipping cost unless otherwise stated.

Any customs duties, taxes or import charges are the responsibility of the customer.

Incorrect Shipping Information

Please make sure that your shipping address is correct before completing your order.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to the sender. Additional shipping costs may apply if the order needs to be reshipped.

Lost or Missing Packages

If your tracking information shows that your order has been delivered but you cannot locate it, please first check with household members, neighbours and your local delivery service.

If you still cannot locate the package, contact our customer support team and we will do our best to assist you.